Privacy Policy

AirX respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Visit our website, or any website of ours that links to this, privacy policy
Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@airx.me

1. Information We Collect About You and How We Collect It?

AirX collects your personal information in the following instances:

When you provide personal information
When we collect your personal information automatically
When it is received from others

You give us your personal information while creating an account on our site, signing up to receive information or offers or making a booking through our platform. When you visit our site, we collect your personal information using automated technologies such as by placing cookies on your browser, with your consent where applicable. We also obtain personal information from affiliated companies within the AirX, business partners and other third parties. This information assists us in enhancing our platform and related tools and services, maintaining accurate records, potentially identifying and investigating fraudulent activities, and more efficiently promoting our services.

2. What legal bases do we rely on to use your information?

We only use your personal information when we believe it is necessary and we have a valid legal reason (i.e, legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

If you are in the EU or UK, this section applies to you:

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal basis we rely on to use your personal information. As such, we may rely on the following legal basis to use your personal information:

Consent: We may process your information if you have permitted us (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
Legitimate Interests: We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described:
Send users information about special offers and discounts on our products and Services
Develop and display personalized and relevant advertising content for our users
Analyze how our Services are used so we can improve them to engage and retain users

Understand how our users use our products and services so we can improve user experience
Performance of a contract: This indicates that we will handle your personal information when it's necessary to fulfil a contract with you. For instance, this includes managing your booking, processing payments, or creating an account as per your request.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

3. How We Use Your Information?

We gather personal information for the following purposes:

Platform Usage and Booking Purposes:

Facilitating your booking, confirming your identity, and for travel insurance reasons.
Arranging the desired travel or facilitating vacation property bookings.
Providing services linked to the booking and/or your account.
Establishing, managing, and updating user accounts on our platform, and verifying your identity as a user.
Maintaining records of your searches and travel history, accommodation and travel preferences, and similar details regarding your usage of AirX’s platform and services, as outlined in this Privacy policy.
Enabling and streamlining the acceptance and processing of payments, coupons, and other transactions.
Administering loyalty and rewards programs.
Gathering and facilitating reviews related to bookings.

Communications and Customer Service Purposes:

Addressing your inquiries, requests for information, and managing information preferences.
Facilitating communication between you and travel suppliers, such as hotels and vacation property owners.
Reaching out to you (via text message, email, phone calls, mail, push notifications, or messages on other communication platforms) to furnish details such as travel booking confirmations and updates, emergency notifications, or for other purposes outlined in this Privacy Policy.

Marketing Purposes:

Reaching out to you (via text message, email, phone calls, mail, push notifications, or messages on other communication platforms) for marketing endeavours.
Examining data such as browsing and/or purchase history and leveraging the findings to enhance advertising and marketing strategies aligned with your interests and preferences.
Assessing and analyzing the efficacy of our marketing initiatives and promotions.
Managing promotions such as contests, sweepstakes, and similar giveaways.
Providing targeted advertising and promotions tailored to your profile.

Market Research, Analytics, and Training Purposes for Enhancing our Services:

Undertaking surveys, market research, and data analytics.
Sustaining, enhancing, researching, and assessing the effectiveness of our websites and apps, as well as activities, tools, and services.
Monitoring or recording calls, chats, and other communications with our customer service team and other representatives, along with platform communications among partners and travellers. This is conducted for quality control, training, dispute resolution, and as outlined in this Privacy Statement.
Generating aggregated or anonymized data, which may be utilized and disclosed without limitations where permitted.

Security and Compliance Purposes:

Enhancing security measures to safeguard our platform, verifying the identity of our customers, and preventing and investigating fraudulent or unauthorized activities. This also involves defending against claims and liabilities and managing other associated risks.
Adhering to relevant laws, safeguarding our rights and those of our users, defending our interests, and responding to law enforcement, legal authorities, and requests entailed in legal proceedings.
Abiding by pertinent security regulations, anti-terrorism measures, anti-bribery regulations, customs and immigration laws, and other due diligence requirements.

4. Disclosure of Your Information

We might disclose your personal information with affiliated companies within our corporate network and third-party entities, including the partners listed below, to ensure the efficient delivery of services to you. These partners encompass:

Providers: This includes entities such as hotels, airlines, cruise lines, car rental agencies, travel agencies, scenic spot operators, and event providers and agents that cater to your booking requirements. These providers may reach out to you as necessary to furnish travel products or services. They operate independently of AirX, and any personal information disclosed to them is governed by their respective privacy policies and security practices. Hence, we advise reviewing the privacy policies of any travel provider whose products you procure through AirX.
Third-party vendors: We may engage third-party vendors under contract to us to perform services or functions on our behalf. These may include credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes, and fraud prevention. We may also authorize these vendors to gather information on our behalf, including data essential for operating website features or facilitating the delivery of tailored online advertising. Third-party vendors access and collect information solely for fulfilling their functions and are prohibited from sharing or utilizing the information for any other purpose.
Financial institutions and third-party payment agencies: When you make a booking, request a refund or purchase insurance, we will share relevant information with the corresponding financial institutions or third-party payment agencies. Additionally, for fraud detection and prevention purposes, we may share other necessary information (such as email address, phone number, and IP address) with the relevant financial institutions.
Business partners: We may collaborate with business partners to jointly offer products or services, or to feature their products or services on our platforms. You can identify when a third party is involved in a product or service you've requested because their name will be displayed, either alone or alongside ours. If you opt for these optional products or services, we may share information about you, including your data, with those partners. It's important to note that we don't govern the privacy practices of these third-party business partners.

Affiliated companies within our corporate network: Your personal information may be shared with our affiliated companies to ensure optimal delivery of the requested service and to provide information about other travel-related products and services. Every segment of our company implements protective measures for your data that are consistent with or exceed the standards outlined in this Privacy Policy.

Additionally, we may disclose your personal information to fulfil legal obligations or to safeguard our or your interests in legal matters.

5. What are your privacy rights?

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure (iii) to restrict the processing of your personal information (iv) if applicable, to data portability, and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided in the section “Contact Information” below. We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also save the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in the section " CONTACT INFORMATION" below.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at hello@airx.me

Australia and New Zealand

We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020 (Privacy Act).

This privacy policy satisfies the notice requirements defined in both Privacy Acts, in particular, what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you do not wish to provide the personal information necessary to fulfil their applicable purpose, it may affect our ability to provide our services, in particular:

offer you the products or services that you want
respond to or help with your requests

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section.

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand's Privacy Principles to the Office of the New Zealand Privacy Commissioner.

Your State Privacy Rights

State consumer privacy laws may give their residents additional rights regarding their personal information. To learn more about California residents' privacy rights, visit California's "Shine the Light" law (Civil Code Section 1798.83) permits users of our Website who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to hello@airx.me

Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:

Confirm whether we process their personal information.
Access and delete certain personal information.
Data portability.
Opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to:

Correct inaccuracies in their personal information, considering the nature processing purpose.
Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

6. Do we use cookies and other tracking technologies?

Whenever you utilize our Services, we employ cookies and other online tracking technologies. In this section, you'll discover details about what 'cookies' entail, how AirX utilizes them, and how you can manage your preferences.

What are cookies?

Cookies are small text files that get downloaded onto your device when you visit a website or use an app. Alongside cookies, we may utilize other tracking technologies like web beacons, tags, or pixels (tiny graphic images placed on a webpage indicating that the page has been viewed), or Software Development Kits (SDKs – tracking technology stored in an app). For simplicity, cookies and other tracking technologies will be called "cookies" in this paragraph.

Cookies enable websites to identify users' devices and store information about the content users view and interact with, thereby offering them a personalized experience (e.g., remembering preferences and settings).

Cookies can be categorized as follows:

1. Based on their operator:

First-party cookies are set by AirX on our websites and apps.
Third-party cookies are operated on our websites or apps by external providers, such as advertising partners, security providers, and social media partners.

2. Based on their duration:

Session cookies: cookies that are automatically deleted when you close your browser.
Persistent cookies: cookies that are automatically deleted after a predetermined duration, which can vary depending on the cookie. You can delete cookies in your browser's security settings at any time.

How does AirX use cookies?

AirX and external providers using third-party cookies on our websites or apps utilize cookies as described in the section above in the following manners:

Strictly necessary: These cookies are essential to enable you to utilize our Services. Without these cookies, our Services cannot be properly delivered.
Functional cookies: These cookies enable us to recall choices you've made on our websites or apps (such as language or currency selection) and offer you enhanced and personalized features. If you opt not to allow these cookies, some or all these functionalities may not operate correctly.
Performance cookies: These cookies, either placed by us or occasionally by our business partners, permit us to gather information about the performance of our Services (e.g., which pages are accessed/used the most or the least). We utilize this data to maintain, evolve, and enhance our Services. If you decline these cookies, we won't be informed when you've visited our websites and apps and won't be able to monitor their performance.
Marketing cookies: These cookies are set via our websites and apps by our advertising partners. These companies may utilize them to create a profile of your interests and display relevant ads on third-party websites. If you choose not to allow these cookies, you may experience less personalized advertising.

How to manage your cookie preferences?

You can adjust or revoke your consent to our utilization of non-essential cookies anytime by accessing the appropriate link in the footer of our websites, or by adjusting your web browser settings to reject cookies.

On your mobile device, your operating system might offer options to manage cookies within its settings. For further guidance, consult the instructions provided by your device manufacturer. Keep in mind that if you opt to decline cookies, certain features of our Services may not function as intended or may not function at all.

7. How do we keep personal data secure?

In our dedication to ensuring the security of your personal data, we have implemented suitable technical and organizational measures to prevent accidental or deliberate manipulation, loss, destruction, or unauthorized access to your personal data. These measures incorporate techniques such as pseudonymization, encryption, firewalls, and access controls. We routinely review and enhance our security measures to stay abreast of technological advancements.

8. How long do we store personal data?

We retain your personal data solely for the duration necessary or permissible in alignment with the purposes for which it was gathered and in accordance with relevant laws. Subsequently, we promptly delete the data unless its retention is required until the expiration of statutory limitation periods (such as for evidentiary purposes in civil law claims or accounting and tax law obligations), or if there exists another legal justification under data protection regulations for continued processing in specific individual cases. If we intend to utilize your data for analytical or statistical purposes over extended periods, we will anonymize it accordingly.

9. How can you review, update or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at

10. Changes to Our Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

11. Contact Information

If you have questions or comments about this policy, you may email us at hello@airx.me